FAQ

When it comes to online audio and visual product purchases, choosing Liquid AV is the best decision you can make. We pride ourselves on offering the finest audio and visual products available in the market. Our extensive range covers everything you need to create a remarkable home theater experience, from state-of-the-art Micro LED TVs and projectors to exceptional speakers and amplifiers.

What sets us apart is not just the quality of our products, but also the expertise we bring to the table. Our in-house experts are ready to provide personalized assistance and home theater consulting. Whether you need help selecting the right equipment or require guidance on installation, we have the knowledge and experience to ensure your satisfaction.

With our user-friendly online platform, you can conveniently browse and purchase products from the comfort of your own home. We have streamlined the shopping process to make it hassle-free and enjoyable for you. Expect a seamless online shopping experience, premium quality products, and dedicated customer support when you choose Liquid AV.

Elevate your audio and visual experience to new heights by choosing Liquid AV as your trusted provider. Let us bring the magic of home theater into your space and create unforgettable moments of entertainment.

At Liquid AV, we strive to provide you with the best audio and visual products, which often include custom items and top brands sourced from around the world. As a result, we may not have all products readily available in our stock.

Due to the unique nature of our offerings and global sourcing, the shipping times can vary. While we always make every effort to minimize shipping time and ensure prompt delivery, it's challenging for us to provide an exact number of days for every product.

Rest assured, our dedicated team is committed to expediting the shipping process and ensuring your order reaches you as quickly as possible. We will keep you informed about the progress of your shipment and provide tracking details to give you a clear idea of when to expect your package.

If you have any specific concerns or questions regarding shipping times for a particular product, please feel free to contact our customer support team. We are here to assist you and provide the most accurate information available.

Absolutely! We offer international shipping services to customers worldwide. Whether you're located in Australia or any other part of the world, we can deliver our products to your desired destination.

Please note that shipping prices may vary based on factors such as the shipping destination, as well as the weight and dimensions of the package. To receive an accurate quote for international shipping, please get in touch with us. You can reach us by phone at +64 (0) 95570262 or by email at sales@liquidav.co.nz.

Our dedicated team is here to assist you with any inquiries and provide you with the necessary information to ship products to a location outside of New Zealand. Feel free to contact us, and we'll be more than happy to help ensure a smooth international shipping experience.

We offer free shipping for all audio products within New Zealand, ensuring a seamless and cost-effective shopping experience for our customers. However, it's important to note that larger items, such as CSEED and Samsung TVs, are not eligible for free shipping.

Due to the size and weight of these items, specialized shipping arrangements are required, and shipping costs will be quoted separately. Rest assured, we work diligently to secure the most competitive shipping rates for these larger products, providing you with transparent and fair pricing.

If you are interested in purchasing a CSEED or Samsung TV, we recommend contacting our customer support team for accurate shipping quotes and further assistance. Our team will ensure that your order is handled with the utmost care and that the shipping process is efficient and reliable.

For all other audio products, you can enjoy the convenience of free shipping within New Zealand, making your shopping experience even more enjoyable. Feel free to explore our wide range of audio products and take advantage of this complimentary shipping service.

If you have any additional questions or require further information about shipping options, please do not hesitate to reach out to us. We are here to assist you and provide the best possible shopping experience at Liquid AV.

For custom products listed as "Price on Application," we offer professional installation services to ensure a seamless experience. To inquire about these products, please reach out to us through our website or by calling us at +64 (0) 95570262. Our team, in collaboration with our preferred installer, Liquid Automation, is ready to provide you with expert installation services for your desired product(s). Submit your request today and let us assist you in bringing your audio and visual vision to life.

All products listed with a price can be acquired without any additional requirements. However, if you require installation services, we are here to assist you. Simply contact us via email at sales@liquidav.co.nz or give us a call at +64 (0) 95570262. Our team will be more than happy to discuss your installation needs and provide the necessary support. We are committed to ensuring a seamless experience for all our customers, so don't hesitate to get in touch with us for any inquiries or assistance you may need.

Absolutely! We offer the convenience of phone orders as well. Just give us a call at +64 (0) 95570262, and our friendly team will be ready to assist you. Simply let us know the products you are interested in, and we will guide you through the process. Please note that payment and shipping will be handled separately. We are pleased to offer free shipping within New Zealand, ensuring that your order reaches you promptly and without any additional cost. Feel free to reach out to us via phone for a seamless purchasing experience.

Certainly! We provide the option for you to pick up your order. During the checkout process, simply choose the "Pick Up" option, and we will make the necessary arrangements. Once your order is ready for collection, we will notify you promptly.

If you prefer to place your order via phone, the pick-up and payment arrangements will be organized separately. Our team will assist you in coordinating the pick-up process and ensuring a smooth transaction.

We understand that some customers prefer the convenience of picking up their orders directly, and we are happy to accommodate your preference. Please feel free to contact us if you have any further questions or if there's anything we can assist you with.